04-04 CCOE: Schedule an Expert: Benefit from real-time

04-04 CCOE: Schedule an Expert: Benefit from real-time
Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.

Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you. Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution
Schedule an Expert is ideal if you:
* Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents 
* Want to use screen sharing to illustrate an issue
* Need to schedule colleagues on your call with SAP support
* Want tips for prevention of incidents
* Schedule an Expert is available for all support levels, for new and open incidents.  
* Learn how to best use Schedule an Expert for your needs!
Laszlo Dobos, Senior Support Engineer & Process Owner, SAP Hungary
4-4-2019 16:00 - 17:00

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